In the Patient Portal: Launch a Video Call

In this article, you will learn how your patients can launch a video call from within their patient portal.

In order to initiate a video call from the patient account on the patient portal:

• From the patient portal landing page, click the video icon located next to the provider's name. A new window will appear.
  • You can also find this icon in the same place in the details page for an appointment. 
• In the new window, click the "Join" button to join the conference and begin the video call.