Patient Teledentistry Etiquette and Expectations

In this article, we will cover common teledentistry practices and video conference expectations.


  • Ensure privacy (HIPAA)
  • Avoid background noise
  • Adequate lighting for clinical assessment 
  • Select an area with a strong WIFI connection


  • High speed internet 
  • Web camera 
  • Microphone 
  • Headphones
  • Smartphone with a build in camera/microphone
    • If using a smartphone, be sure to enable your phone's WIFI connection


  • The same level of professional attire as in-person care.


  • Turn off other web applications and all notifications
  • Adjust webcam to eye level to ensure contact
  • Adjust room lighting to ensure the provider can see you clearly
  • Pause to allow transmission delay
  • Speak clearly and deliberately 
  • If you are unable to see or hear your provider, try using the Chat function to communicate your issues. If the issue persists, see Troubleshooting a Video Call for more troubleshooting information.