Patient Teledentistry Etiquette and Expectations
In this article, we will cover common teledentistry practices and video conference expectations.
Environment
- Ensure privacy (HIPAA)
- Avoid background noise
- Adequate lighting for clinical assessment
- Select an area with a strong WIFI connection
Equipment
- High speed internet
- Web camera
- Microphone
- Headphones
- Smartphone with a build in camera/microphone
- If using a smartphone, be sure to enable your phone's WIFI connection
Dress
- The same level of professional attire as in-person care.
Communication
- Turn off other web applications and all notifications
- Adjust webcam to eye level to ensure contact
- Adjust room lighting to ensure the provider can see you clearly
- Pause to allow transmission delay
- Speak clearly and deliberately
- If you are unable to see or hear your provider, try using the Chat function to communicate your issues. If the issue persists, see Troubleshooting a Video Call for more troubleshooting information.
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